Refund policy

Return & Refund Policy

Last Updated: July 22, 2026

At Spice Aura, we are committed to delivering premium-quality sarees, kurtis, and ethnic wear. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only if:

  • The product is damaged, defective, or incorrect.
  • The return request is raised within 7 days of delivery.
  • The product is unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, packaging, and accessories are intact.

2. Non-Returnable Items

The following products cannot be returned or exchanged:

  • Products purchased during clearance or final sale.
  • Customized or personalized products.
  • Products damaged due to misuse or improper handling.
  • Items returned without original tags or packaging.
  • Gift cards and promotional items.

3. Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • A wrong item

Please contact us within 48 hours of delivery with:

  • Order Number
  • Photos of the product
  • Photos of the package

Our team will review your request and provide a replacement or refund if approved.

4. Exchange Policy

We currently offer exchanges only for:

  • Wrong product received
  • Manufacturing defects
  • Size-related issues (if applicable)

Exchange requests must be made within 7 days of receiving your order.

5. Refund Process

Once your returned product is received and inspected:

  • You will receive an email confirming the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to your original payment method.

If you paid using Cash on Delivery (COD), our support team will contact you for bank account details to process your refund.

6. Return Shipping

If the return is due to:

  • Damaged product
  • Wrong product delivered
  • Manufacturing defect

Spice Aura will bear the return shipping cost.

For all other approved returns, customers may be responsible for the return shipping charges.

7. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if it meets our return eligibility criteria.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your payment provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund after 7 business days, please contact us.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Spice Aura

📧 Email: support@spiceaura.com

📞 Phone: +91 XXXXXXXXXX

📍 Address: Surat, Gujarat, India