Shipping policy

Shipping Policy 

Last Updated: July 22, 2026

At Spice Aura, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During festivals, sales, or high-demand periods, processing times may be slightly longer.

2. Shipping Locations

Currently, Spice Aura ships across India.

At this time, we do not offer international shipping. We plan to expand our services internationally in the future.

3. Delivery Time

Estimated delivery times are:

  • Within Gujarat: 2–4 business days
  • Major Cities in India: 3–6 business days
  • Other Locations: 5–8 business days
  • Remote Areas: Up to 10 business days

Please note that these are estimated delivery times and may vary depending on your location and courier service availability.

4. Shipping Charges

  • Free Shipping on orders above ₹999.
  • A standard shipping fee may apply to orders below ₹999.
  • Any applicable shipping charges will be displayed during checkout before payment.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email.
  • A tracking number.
  • Courier partner details to track your shipment.

You can use the tracking number to monitor the delivery status of your order.

6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation issues
  • High order volumes
  • Courier service disruptions
  • Other circumstances beyond our control

Spice Aura is not responsible for delays caused by third-party courier partners.

7. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and email address are correct when placing your order.

Spice Aura is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

8. Failed Delivery Attempts

If delivery cannot be completed because:

  • The customer is unavailable.
  • The shipping address is incorrect.
  • Multiple delivery attempts are unsuccessful.

The package may be returned to us. Additional shipping charges may apply if you request the order to be shipped again.

9. Damaged or Missing Orders

If your order arrives damaged, defective, or with missing items:

  • Contact us within 48 hours of receiving the package.
  • Provide your Order Number along with clear photos of the package and product.
  • Our support team will investigate and provide an appropriate resolution.

10. Lost Shipments

If your shipment is lost in transit, please contact our customer support team.

We will coordinate with the courier partner and, if the shipment is confirmed as lost, arrange a replacement or refund in accordance with our policies.

11. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return if your order qualifies under our Return & Refund Policy.